CasinoRoyal Privacy Policy – How We Protect Your Data

1. Introduction

CasinoRoyal, accessible at casinoroyal.vu ("we", "us", "the Platform"), is committed to protecting the privacy of every person who uses our online gaming services. This Privacy Policy describes how we collect, process, store, share and protect personal data when you register an account, make a deposit, place a bet, play casino games or otherwise interact with the CasinoRoyal platform.

This Policy applies to all users of the platform regardless of how they access it — via the website on a browser, through the CasinoRoyal App, or through any other interface we provide. By registering an account and using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your data as described here.

This Privacy Policy should be read together with our Terms and Conditions, which govern your overall use of the platform.

2. What Personal Data We Collect

The types of personal data we collect depend on how you interact with our platform. Here is a breakdown of the main categories:

Identity & Contact Information

Account & Activity Data

Verification Documents

Technical & Device Data

We do not collect sensitive personal data such as ethnic origin, religious beliefs, political opinions or biometric data beyond what is strictly required for identity verification purposes.

3. How We Collect Your Data

We collect personal data through several means, all of which are described below:

• Directly from you: When you register an account, complete your profile, submit verification documents, make a deposit or withdrawal, contact customer support or respond to a survey, you are directly providing us with personal data.
• Automatically through your use of the platform: When you browse the website or use the app, we automatically collect technical and behavioural data including your IP address, device information, pages visited, games played, bets placed and time spent on the platform.
• From payment processors: When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer or card, our payment processing partners share limited transaction confirmation data with us to credit or debit your account balance correctly.
• From identity verification services: Where we use third-party verification providers to confirm your identity documents, those providers may return verification status and match confidence data to us.
• Through cookies and similar tracking technologies: See the Cookies section below for full details on what we track and why.

4. How We Use Your Personal Data

CasinoRoyal processes your personal data for the following purposes:

5. Sharing Your Personal Data

CasinoRoyal does not sell your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent necessary for the purpose stated:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card networks receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity verification providers: Where we use third-party KYC services to verify your identity documents, your submitted data is shared with that provider solely for the purpose of verification. Results are returned to us; your documents are not retained by the provider beyond their stated retention window.
• Technology and infrastructure partners: Cloud hosting, database and security service providers who process data on our behalf under strict data processing agreements that limit use to the services they are contracted to provide.
• Legal and regulatory authorities: Where required by law, court order or a lawful request from a relevant authority, we may be required to disclose personal data. We will only do so to the minimum extent required and, where legally permissible, will notify you.
• Fraud prevention networks: Limited account and device identifiers may be shared with industry fraud prevention services to detect and prevent cheating, money laundering and bonus abuse across the industry.

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection standards. We do not allow them to use your data for their own marketing purposes.

6. Payment Data & Financial Information

When you make a deposit or request a withdrawal on CasinoRoyal using JazzCash, Easypaisa, Raast, bank transfer, Visa, Mastercard or another supported mobile wallet, the transaction is processed by our payment partners. CasinoRoyal does not store full card numbers or complete bank account details on our own servers.

What we do retain is limited transaction metadata — the amount, currency (PKR), timestamp, payment method type and a masked identifier (e.g. last four digits) — which is necessary for account record-keeping, dispute resolution and fraud detection.

• All payment data in transit between your device and our platform is encrypted using TLS.
• Payment method details submitted during a deposit are handled directly by our payment processor's secure environment.
• You may be asked to verify ownership of your payment method during the withdrawal verification process. This verification is handled through our KYC process, not stored as raw financial credentials.

7. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required by legal, regulatory or business obligations. Here is a general guide to our retention approach:

• Active account data: Retained for the full duration of your account being open on the platform.
• Transaction and betting records: Retained for a minimum of five years after the transaction date to support financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years after your account is closed, in line with standard anti-money laundering record-keeping practices.
• Customer support correspondence: Retained for up to three years after the last interaction, to support dispute resolution and quality assurance.
• Technical and device logs: Typically retained for up to 12 months for security monitoring and fraud detection purposes.
• Marketing consent records: Retained for as long as you are registered plus a reasonable period to demonstrate consent history.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. How We Keep Your Data Secure

CasinoRoyal takes data security seriously and implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords — we store hashed passwords, never plain text.
• Restricted internal access to personal data on a need-to-know basis, with access logs maintained.
• Regular security assessments and monitoring of our infrastructure for vulnerabilities.
• Firewalls and intrusion detection systems protecting our server environment.
• Two-factor authentication (2FA) available for player accounts to add an extra layer of login security.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also have a responsibility to protect your own account by using a strong, unique password and not sharing your credentials with anyone.

9. Cookies & Tracking Technologies

CasinoRoyal uses cookies and similar technologies on our website and app to make the platform work properly and to improve your experience. Here is what each type of cookie does:

• Strictly necessary cookies: These are essential for the platform to function. They manage your session, keep you logged in, remember your language preference and process transactions. You cannot opt out of these without disabling core platform functions.
• Performance and analytics cookies: These help us understand how players use the platform — which pages are visited most, where users encounter issues and how long sessions last. This data is aggregated and used to improve the platform. No personally identifiable information is passed to analytics services.
• Functional cookies: These remember your preferences, such as your preferred deposit method or notification settings, so you do not have to re-enter them each time.
• Security cookies: Used to detect fraud, bot activity and suspicious login behaviour.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect platform functionality — in particular, strictly necessary cookies cannot be disabled without impacting your ability to use core features like logging in or depositing funds.

10. Your Rights Over Your Data

You have the following rights regarding the personal data CasinoRoyal holds about you. To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe.

• Right to access: You can request a copy of the personal data we hold about you and information about how it is used.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Basic details like your email address can usually be updated directly in your account settings.
• Right to deletion: You can request deletion of your personal data. Note that we may be required to retain certain data for legal and financial record-keeping purposes even after account closure, as described in the Retention section above.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You can request your personal data in a structured, commonly used format for your own use or transfer.
• Right to withdraw marketing consent: If you have consented to receiving promotional emails about bonuses, Cricket betting offers or new games, you can withdraw that consent at any time by contacting support.

11. Minors & Under-18 Protection

CasinoRoyal is strictly an adult platform. Our services are not directed at, and must not be used by, anyone under the age of 18. We do not knowingly collect personal data from minors.

If you are a parent or guardian and believe that a person under 18 has registered an account on CasinoRoyal or has provided personal data to us, please contact support immediately. We will investigate and, if confirmed, close the account and delete the data associated with it as quickly as practicable.

Age verification is carried out as part of our KYC process. Accounts that cannot confirm the holder is 18 or above will have withdrawals withheld until age is verified, and will be closed if verification fails.

12. Changes to This Privacy Policy

CasinoRoyal may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. The "Last Updated" date at the top of this page shows when the current version came into effect.

Where we make material changes — for example, changes to what data we collect or how we share it — we will notify registered players via email or an in-platform notification before the changes take effect, where practicable. We recommend reviewing this page periodically.

Continuing to use the platform after an updated Privacy Policy has taken effect constitutes your acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to close your account.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to understand how your data is being used, or wish to exercise any of your data rights, please get in touch with the CasinoRoyal support team. We take privacy queries seriously and aim to respond promptly.

You can reach us via the live chat feature available when you are logged in to your account, or by email at:

For guidance on managing your account data, self-exclusion, deposit limits and other responsible gaming tools, visit the Responsible Gaming page. For general platform questions, the FAQ page covers most common topics.